MAPISVC.INF problems (client)

Article:HOWTO56495  |  Created: 2011-08-01  |  Updated: 2013-07-12  |  Article URL
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MAPISVC.INF problems (client)

If there is an invalid version of MAPISVC.INF in the %windir%\System32 folder, either of the following problems can occur:

  • The Enterprise Vault Outlook client cannot display the contents of shortcuts.

  • Outlook displays an error message informing you that it is unable to resolve the conflict between a recently installed program and Microsoft Office or other email-enabled programs.

To fix MAPISVC problems

  1. Run the program fixmapi.exe, which is normally in the folder %windir%\System32. Note that the program does not appear to do anything when you run it.

  2. Restart the computer.

  3. Test whether the problem has been fixed.

If you continue to have problems

  1. Rename the existing MAPISVC.INF in the folder %windir%\System32.

  2. Copy the version of MAPISVC.INF supplied with Outlook to the System32 folder. This file is normally as follows:

    c:\program files\common 
  3. Restart the computer.

  4. Try the failing operation again.

See Client problems

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