Recovery procedure 7: Recreating services and tasks on Enterprise Vault servers

Article:HOWTO56911  |  Created: 2011-08-01  |  Updated: 2013-07-12  |  Article URL http://www.symantec.com/docs/HOWTO56911
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Recovery procedure 7: Recreating services and tasks on Enterprise Vault servers

If you are recovering all the Enterprise Vault servers that run a Directory service, for the first one you must use Recovery procedure 6.

See Recovery procedure 6: Recreating services and tasks on the first Directory service computer.

When you recover the subsequent servers including other servers that run a Directory service, use the procedure described in this section.

The Enterprise Vault Configuration wizard is able to detect missing services and tasks provided that the server name is identical to that in the original installation, or you have correctly followed Recovery procedure 3.

See Recovery procedure 3: Renaming servers.

To recreate services on other Enterprise Vault servers

  1. Make sure the server running the Directory service is available on the network and the Directory service is started.

  2. Make sure the Admin service is started on the local computer.

  3. Start the Enterprise Vault Configuration wizard on the server.

  4. When asked whether you want to create a directory or use an existing one, select No, use existing remote Vault Directory and enter the name of the server running the Directory service.

  5. Enter the password of the Vault Service account. This is necessary to recreate the Enterprise Vault services on the computer.

  6. The Enterprise Vault Configuration wizard recreates the Enterprise Vault services and tasks that used to run on the server and displays a message to indicate success.

  7. If the Enterprise Vault Configuration wizard does not display a success message, do not continue to run the wizard. Close the wizard and then do the following:

    • Check that all previous steps have been successful, repeat any missed steps, and then run the Enterprise Vault Configuration wizard again.

    • Create a String registry value called UseLanManNameForSCM under the following registry key:

      On a 32-bit installation of Windows:

      HKEY_LOCAL_MACHINE
       \SOFTWARE
        \KVS
         \Enterprise Vault
          \Admin

      On a 64-bit installation of Windows:

      HKEY_LOCAL_MACHINE
       \SOFTWARE
        \Wow6432Node
         \KVS
          \Enterprise Vault
           \Admin
    • Give UseLanManNameForSCM a value of 1.

    • Run the Enterprise Vault Configuration wizard again

    • If you are sure you have followed all steps correctly and setting the registry key does also not help, contact your Enterprise Vault Support Representative for further assistance.

  8. Start all the Enterprise Vault services.

    The message queues should automatically be recreated on the new server. If the Storage service is configured to start multiple processes, it may stop during message queue creation. This is because of a conflict between the processes creating the queues. To fix the problem, restart the Storage service.

    If the Indexing service finds any inconsistency in the index metadata, it automatically synchronizes the metadata. You may see the following events:

    Event 41395 Index Volume metadata upgrade required
    Event 41372 Index Volume metadata synchronization started

    During the synchronization the Indexing service logs progress events every 10 minutes. At the end of the synchronization, one of the following events is logged:

    Event 41373 Index Volume metadata synchronization completed
    Event 41377 Index Volume metadata synchronization completed

    The index synchronization may take some time. For example, an Enterprise Vault recommended specification server takes approximately 10 minutes to process 5,000 index volumes.

    If any other index housekeeping is required there will be other progress messages every few minutes.

See About using EVSVR as part of the recovery procedure


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