'Failed to collect clustering data' error on starting FSA Cluster Configuration wizard
|Article:HOWTO58385|||||Created: 2011-08-01|||||Updated: 2013-07-12|||||Article URL http://www.symantec.com/docs/HOWTO58385|
"Failed to collect clustering data from file server 'servername'.
See the "Installing and Configuring Enterprise Vault" manual for guidance."
This message may appear because the Symantec Product Authentication Service is not available in the VCS cluster and the Vault Service account cannot authenticate and log in to the VCS cluster.
Note that this error message is not specific to this situation. It may also be displayed for other cluster-related issues.
If the Symantec Product Authentication Service is not available, then you need to add the Vault Service account to the VCS user list.
Article URL http://www.symantec.com/docs/HOWTO58385