'Failed to collect clustering data' error on starting FSA Cluster Configuration wizard

Article:HOWTO58385  |  Created: 2011-08-01  |  Updated: 2013-07-12  |  Article URL http://www.symantec.com/docs/HOWTO58385
Article Type
How To


Subject


'Failed to collect clustering data' error on starting FSA Cluster Configuration wizard

The following error message can appear when you start the FSA Cluster Configuration wizard in the Enterprise Vault Administration Console:

"Failed to collect clustering data
from file server 'servername'.
See the "Installing and Configuring
Enterprise Vault" manual for guidance."

This message may appear because the Symantec Product Authentication Service is not available in the VCS cluster and the Vault Service account cannot authenticate and log in to the VCS cluster.

Note that this error message is not specific to this situation. It may also be displayed for other cluster-related issues.

If the Symantec Product Authentication Service is not available, then you need to add the Vault Service account to the VCS user list.

See Authenticating the Administration Console when SPAS is not used.

See Troubleshooting the configuration of FSA with clustered file servers


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Article URL http://www.symantec.com/docs/HOWTO58385


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