Troubleshooting the configuration of FSA with clustered file servers

Article:HOWTO58386  |  Created: 2011-08-01  |  Updated: 2013-07-12  |  Article URL http://www.symantec.com/docs/HOWTO58386
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How To


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Troubleshooting the configuration of FSA with clustered file servers

If you experience problems when you configure FSA clusters, try the following troubleshooting steps.

To troubleshoot the configuration of FSA with clustered file servers

  1. Verify that you have installed and configured the FSA services on each node to which the cluster group can fail over.

  2. Ensure that the ClusSvc service (for Windows Server Failover Clustering) or Had service (for Veritas Cluster Server) is configured and running on the file server.

  3. Check the log files. The FSA Cluster Configuration wizard stores details of the changes that it has made in the file FSACluster.log, which is located in the \Utilities\FSA Cluster subfolder of the Enterprise Vault program folder (for example, C:\Program Files (x86)\Enterprise Vault).

    The wizard creates additional log files on the individual cluster nodes when you configure a group for FSA services high availability. These log files are named FSA-MSCSType.log or FSA-VCSType.log, depending on whether you are using Windows Server Failover Clustering or Veritas Cluster Server, and they are stored in the FSA Agent installation folder.

    The LogLevel registry value determines the level of logging. This registry value is located under the following registry key:

    On a 32-bit installation of Windows:

    HKEY_LOCAL_MACHINE
     \SOFTWARE
      \KVS
       \Enterprise Vault
        \FSA

    On a 64-bit installation of Windows:

    HKEY_LOCAL_MACHINE
     \SOFTWARE
      \Wow6432Node
       \KVS
        \Enterprise Vault
         \FSA

    LogLevel can have a value in the range 0 through 5, where 0 or 1 records critical messages only, whereas 5 records debug and diagnostic messages.

  4. You can run DTrace on the FSA Cluster Configuration wizard - on the Enterprise Vault server that hosts the Enterprise Vault Administration Console, run DTrace on FSAClusterWizard.

    You can also run DTrace on the FSA cluster node - on the FSA cluster node where the FSA resource is online, run DTrace on FSAClusterAssist and the Placeholder service.

    If the DTrace view command does not include FSAClusterWizard or FSAClusterAssist in the list of processes that are available to monitor, register the file with DTrace as follows:

    • Enter the following command from DTrace:

      set FSAClusterWizard.exe

      or

      set FSAClusterAssist.exe

    • Then register the name when DTrace prompts you.

    For more information on DTrace, see the Utilities manual.

See 'Failed to collect clustering data' error on starting FSA Cluster Configuration wizard

See About configuring FSA with clustered file servers

See Steps to configure FSA with clustered file servers

See Configuring or reconfiguring the FSA resource

See Removing the FSA resource from all cluster groups


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