Configuring how Compliance Accelerator handles email addresses

Article:HOWTO58531  |  Created: 2011-08-01  |  Updated: 2013-07-12  |  Article URL http://www.symantec.com/docs/HOWTO58531
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How To


Subject


Configuring how Compliance Accelerator handles email addresses

To determine whether addresses are internal or external addresses, Compliance Accelerator uses the SMTP address domains that are associated with the system mailbox under which the Enterprise Vault Journaling Task is running. For example, suppose that the Journaling Task runs under a Vault Service account that is called "vaultadmin", which has the SMTP address VaultAdmin@exampleinc.com. Compliance Accelerator recognizes as internal any address with one of the following formats:

  • *@exampleinc.com

  • *@[*.]exampleinc.com

where [*.] means that the string can be repeated, as in john.doe@sales.emea.exampleinc.com. Any other addresses are treated as external.

Table: Compliance Accelerator classification of addresses uses the example domain to show how Compliance Accelerator classes addresses:

Table: Compliance Accelerator classification of addresses

Address

Format matched

Result

miles@exampleinc.com

*@exampleinc.com

Internal

tony@example.com

No match

External

wayne@sales.exampleinc.com

*@[*.]exampleinc.com

Internal

herbie@salesexampleinc.com

No match

External

You can add domains in the following ways to ensure that Compliance Accelerator treats an address as internal:

  • Add an additional SMTP alias address with the required domain to the Enterprise Vault Journaling Task user in Active Directory, Exchange Administrator, or the Lotus Domino LDAP directory. This is the recommended way to add internal domains.

  • Use the InternalSMTPDomains registry value. You must set this value on each computer on which the Journaling Connector is installed.

    Setting this registry value is mandatory if you have installed the Domino Journaling Connector, but it is optional if you have installed the Exchange Journaling Connector.

To add internal domains using the InternalSMTPDomains registry value

  1. Open the registry editor.

  2. Create a string value that is called InternalSMTPDomains under the following key:

    HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\Agents
  3. Give InternalSMTPDomains a value that specifies the required domains as a semicolon-delimited string.

    For example, you would set the value to the following to treat addresses like jld@eng.uk.eginc.com and kv@hq.eg.parentcorp.com as internal:

    eginc.com;eg.parentcorp.com

Legacy ID



v16011228_v41328187


Article URL http://www.symantec.com/docs/HOWTO58531


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