Configuring how Compliance Accelerator handles email addresses

Article:HOWTO58531  |  Created: 2011-08-01  |  Updated: 2013-07-12  |  Article URL
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Configuring how Compliance Accelerator handles email addresses

To determine whether addresses are internal or external addresses, Compliance Accelerator uses the SMTP address domains that are associated with the system mailbox under which the Enterprise Vault Journaling Task is running. For example, suppose that the Journaling Task runs under a Vault Service account that is called "vaultadmin", which has the SMTP address Compliance Accelerator recognizes as internal any address with one of the following formats:

  • *

  • *@[*.]

where [*.] means that the string can be repeated, as in Any other addresses are treated as external.

Table: Compliance Accelerator classification of addresses uses the example domain to show how Compliance Accelerator classes addresses:

Table: Compliance Accelerator classification of addresses


Format matched




No match




No match


You can add domains in the following ways to ensure that Compliance Accelerator treats an address as internal:

  • Add an additional SMTP alias address with the required domain to the Enterprise Vault Journaling Task user in Active Directory, Exchange Administrator, or the Lotus Domino LDAP directory. This is the recommended way to add internal domains.

  • Use the InternalSMTPDomains registry value. You must set this value on each computer on which the Journaling Connector is installed.

    Setting this registry value is mandatory if you have installed the Domino Journaling Connector, but it is optional if you have installed the Exchange Journaling Connector.

To add internal domains using the InternalSMTPDomains registry value

  1. Open the registry editor.

  2. Create a string value that is called InternalSMTPDomains under the following key:

    HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\Agents
  3. Give InternalSMTPDomains a value that specifies the required domains as a semicolon-delimited string.

    For example, you would set the value to the following to treat addresses like and as internal:;

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