Journaling Connector problems when you do not specify the vault IDs for multiple customers

Article:HOWTO58551  |  Created: 2011-08-01  |  Updated: 2013-07-12  |  Article URL http://www.symantec.com/docs/HOWTO58551
Article Type
How To


Subject


Journaling Connector problems when you do not specify the vault IDs for multiple customers

When both the following conditions apply, you may see errors in the event log when the Journaling task starts. In addition, the Journaling Connector stops working.

  • You have two or more Compliance Accelerator customers for which you did not specify a vault ID.

    You have the option to specify a vault ID when you define the properties of a customer with the Accelerator Manager website. Each vault ID identifies a journal mailbox from which the customer may take a random sample of items.

  • You use the default sampling method, guaranteed sampling, to capture items for inclusion in the review set.

To fix this problem, use the Accelerator Manager website to check the properties of each customer and ensure that you have specified a vault ID in each case. You can use the Vault Administration Console to obtain the required vault ID.

See Prerequisites for Journaling Connector computers

See Installing the Journaling Connector

See Journaling Connector registry keys not set

See Compliance Accelerator database not specified in Journaling Connector configuration file


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Article URL http://www.symantec.com/docs/HOWTO58551


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