Compliance Accelerator reports may not work correctly until you install the Support for Crystal Reports website

Article:HOWTO58568  |  Created: 2011-08-01  |  Updated: 2013-07-12  |  Article URL http://www.symantec.com/docs/HOWTO58568
Article Type
How To


Subject


Compliance Accelerator reports may not work correctly until you install the Support for Crystal Reports website

If you do not choose to install the Support for Crystal Reports website when you install the Compliance Accelerator server software, some report features in Compliance Accelerator may not work. You may therefore need to install this website even if you do not have any legacy reports in Crystal Reports format. Follow the steps below to modify your existing Compliance Accelerator installation.

To install the Support for Crystal Reports website

  1. Log on to the Compliance Accelerator server as the Vault Service account.

  2. In Control Panel, select Add or Remove Programs.

  3. In the Add or Remove Programs dialog box, click Symantec Enterprise Vault Compliance Accelerator.

  4. Click Change.

  5. On the first page of the setup wizard, click Next.

  6. On the second page, click Modify.

  7. On the Prerequisites page, check I have read and met the above prerequisites and then click Next.

  8. On the Prerequisite Status page, click Next.

  9. On the Custom Setup page, choose to install the Support for Crystal Reports website, and then click Next.

  10. On the Ready to Install page, click Install.

  11. Click Finish to exit from the Compliance Accelerator installation program.

See Installing the Compliance Accelerator server software

See Prompt to install SQL Server when printing a report for the first time

See Reports that you export as CSV may not open properly in Microsoft Excel

See Garbled Japanese characters when exporting reports in Acrobat format


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Article URL http://www.symantec.com/docs/HOWTO58568


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