Garbled Japanese characters when exporting reports in Acrobat format

Article:HOWTO58569  |  Created: 2011-08-01  |  Updated: 2013-07-12  |  Article URL http://www.symantec.com/docs/HOWTO58569
Article Type
How To


Subject


Garbled Japanese characters when exporting reports in Acrobat format

If the Japanese characters in a Compliance Accelerator report are garbled when you export it in Acrobat (PDF) format, you may be able to resolve the problem by taking the following steps:

  • Ensure that you have installed the supplemental files for East Asian languages on the SQL reporting server. To install the files, open Regional and Language Options in Control Panel and then, on the Languages tab, check Install files for East Asian languages.

  • Install version 5.00 or later of the Microsoft Gothic font on the SQL reporting server. This version is supplied with most recent versions of Windows, but some older versions of Windows come with version 2.30. See this page for more information:

    http://www.microsoft.com/typography/fonts/font.aspx?FMID=1610

  • Upgrade to SQL Server Reporting Services 2008/2012.

See Prompt to install SQL Server when printing a report for the first time

See Compliance Accelerator reports may not work correctly until you install the Support for Crystal Reports website

See Reports that you export as CSV may not open properly in Microsoft Excel


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Article URL http://www.symantec.com/docs/HOWTO58569


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