You receive the message "An error occurred creating the report" when you try to generate reports
|Article:HOWTO58572|||||Created: 2011-08-01|||||Updated: 2013-07-12|||||Article URL http://www.symantec.com/docs/HOWTO58572|
If you receive the following message when you try to generate a report, it is possible that the report templates were uploaded to the SQL reporting server with the wrong logon credentials:
An error occurred creating the report An error has occurred during report processing ---> ... Cannot impersonate user for data source 'CustomerDatabase'. ---> Logon failed. ---> Logon failure: unknown user name or bad password. (Exception from HRESULT: 0x8007052E)
The Accelerator Manager website does not authenticate the logon credentials that you enter when you upload the templates to the reporting server. Consequently, if you omit the credentials or enter the wrong ones, account validation issues occur when you subsequently generate a report.
For guidelines on how to upload the report templates to the SQL reporting server, see the Installation Guide.
Article URL http://www.symantec.com/docs/HOWTO58572