Cannot create or upgrade Compliance Accelerator customer databases when Symantec Endpoint Protection is running
| Article:HOWTO58577 | | | Created: 2011-08-01 | | | Updated: 2013-02-01 | | | Article URL http://www.symantec.com/docs/HOWTO58577 |
If Symantec Endpoint Protection is running on your Compliance Accelerator server, you may be unable to create customer databases or upgrade existing ones. We recommend that you shut down Symantec Endpoint Protection while you perform these operations.
When the Compliance Accelerator server is running in a centrally managed Symantec Endpoint Protection environment, you need only disable the Intrusion Prevention check that is responsible for the issue. Although this disables the Intrusion Prevention check on all servers that are in the same group as the Compliance Accelerator server, it saves you from having to shut down Symantec Endpoint Protection completely.
To disable Symantec Endpoint Protection's Intrusion Prevention check
Log on to the computer where the Symantec Endpoint Protection Manager Console is running.
Click Start > Programs > Symantec Endpoint Protection Manager > Symantec Endpoint Protection Manager Console.
Click Policies.
Under View Policies, click Intrusion Prevention.
In the right pane, right-click your Intrusion Prevention policy, and then click Edit.
Click Exceptions.
Click Add.
Select the signature ID 20079 in the list, and then click Next.
Set Action to Allow and Log to either option, and then click OK.
Click OK.
Wait a few moments for Symantec Endpoint Protection to roll out the policy to the servers in the group.
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Legacy ID
v27989340_v41328187
Article URL http://www.symantec.com/docs/HOWTO58577
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