Cannot create or upgrade Compliance Accelerator customer databases when Symantec Endpoint Protection is running

Article:HOWTO58577  |  Created: 2011-08-01  |  Updated: 2013-07-12  |  Article URL http://www.symantec.com/docs/HOWTO58577
Article Type
How To


Subject


Cannot create or upgrade Compliance Accelerator customer databases when Symantec Endpoint Protection is running

If Symantec Endpoint Protection is running on your Compliance Accelerator server, you may be unable to create customer databases or upgrade existing ones. We recommend that you shut down Endpoint Protection while you perform these operations.

When the Compliance Accelerator server is running in a centrally managed Endpoint Protection environment, you need only disable the Intrusion Prevention check that is responsible for the issue. Although this disables the Intrusion Prevention check on all servers that are in the same group as the Compliance Accelerator server, it saves you from having to shut down Endpoint Protection completely.

To disable Endpoint Protection's Intrusion Prevention check

  1. Log on to the computer where the Endpoint Protection Manager Console is running.

  2. Open the Endpoint Protection Manager Console.

  3. Click Policies.

  4. Under View Policies, click Intrusion Prevention.

  5. In the right pane, right-click your Intrusion Prevention policy, and then click Edit.

  6. Click Exceptions.

  7. Click Add.

  8. Select the signature ID 20079 in the list, and then click Next.

  9. Set Action to Allow and Log to either option, and then click OK.

  10. Click OK.

  11. Wait a few moments for Endpoint Protection to roll out the policy to the servers in the group.


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Article URL http://www.symantec.com/docs/HOWTO58577


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