How To FTP supportlogs from NetBackup 5000 and 5020 Appliances
|Article:HOWTO58827|||||Created: 2011-08-02|||||Updated: 2011-08-19|||||Article URL http://www.symantec.com/docs/HOWTO58827|
Log into the shell menu:
1. Connect to the NetBackup 5000/5020 appliance using Secure Shell (SSH).
In a multinode environment, be sure to connect to the storage pool authority node.
2. Enter the logon name and password for the NetBackup 5000/5020 appliance. By default,
the user name sysadmin has a password sysadmin.
3. Type:> PureDisk
to get to the PureDisk sub-menu
4. Type:> supportlogs ftp://email@example.com/pub/support/incoming/xxx-xxx-xxx/
where xxx-xxx-xxx is the customer's support case id.
NOTE: It is best practice to create the case id sub-directory on the FTP server for the customer, before
instructing them to upload the PDApp_supportlogs.tar.gz
5. When prompted for password the customer is to enter: iS*pp8rT1
Article URL http://www.symantec.com/docs/HOWTO58827