Error code: 57010

Error text: Gatekeeper module: Decomposition of message failed

Affected module: brightmail_engine

Product version: Symantec Brightmail Gateway 8.0 and later versions

Cause:

This error may be associated with system failures such as memory issues or disk space issues. Also any malformed message content might lead to this error.

Resolution:

Refer to the context of the Brightmail Server log to determine the possible root cause. Based on the root cause that you determine, you can perform any of the following actions:

If the issue persists, contact Symantec support.

Log sample: The following is a sample of the error message as it appears in the scanner log:

<date>T<time> (ERROR:19250.2792663984): [57010] Gatekeeper module:
Decomposition of message failed.