How To Change the Frequency With Which Symantec Mail Security for Exchange (SMSMSE) Enumerates Mailboxes and Public Folders

Article:HOWTO58996  |  Created: 2011-08-22  |  Updated: 2014-02-10  |  Article URL
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How To




On a regular basis the SMSMSE service performs queries to Active Directory obtaining a list of mailboxes and public folders.  These lists are used during scanning of the Exchange Information Store.  The default frequency is every four (4) hours.

Use the following steps to change the frequency of enumeration:

1. Start regedit.
2. Create the following DWORD if not present:

32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SMSMSE\<version>\Server\RefreshListTimeInMinutes
64-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\SMSMSE\<version>\Server\RefreshListTimeInMinutes

NOTE: Replace <version> with the version of the software installed.  The following is an example of the registry key for 6.5 on a 64-bit operating system:


3. Click on the Decimal radio option.  Then set the value of the registry key to the frequency of updates in minutes.
4. Close regedit.

Restart the SMSMSE service for the changes to take effect.

Technical Information

The information about the mailboxes and public folders is stored in the following configuration file:

32-bit OS: C:\Program Files\Symantec\SMSMSE\<version>\Server\Config\master.mb
64-bit OS: C:\Program Files(x86)\Symantec\SMSMSE\<version>\Server\Config\master.mb

There are entries for each mailbox per line that look similar to the following:


This information is used in the SMSMSE Administration Console when creating or editing a scheduled or manual scan:

1. Open the Symantec Mail Security for Exchange (SMSMSE) adminstration console.
2. Click on the Scans tab.
3. Perform the following steps to configure/view a manual scan:

a. Click on Views|Manual Scan.
b. Click on Tasks|Edit manual Scan...
c. Click the Next button.
d. The list is shown inthe Mailboxes section of the dialog box.

4. Perform the following steps to configure/view a scheduled scan:

a. Click on Views|Scheduled Scans.
b. Click on either Tasks|New scan... or Tasks|Edit Scan....
c. Enter a name for the scan if appropriate then click the Next button.
d. The list is shown inthe Mailboxes section of the dialog box.


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