How to reset the 64-bit Indexing Engine following corruption of core data files.
|Article:HOWTO59060|||||Created: 2011-08-26|||||Updated: 2014-09-11|||||Article URL http://www.symantec.com/docs/HOWTO59060|
In extremely rare circumstances, some data-files central to the 64-bit Indexing Engine can become corrupted, resulting in the engine becoming prone to crashes/failures.
This can be rectified by re-installing the indexing engine using the Indexing Redistributable supplied with the Enterprise Vault Install Media.
If any indexing hotfix has been applied to the affected Indexing Server, this must be uninstalled before re-installing the Indexing Redistributable. This is done by completing the following steps:
2. Right-click on the msi and select uninstall
3. The hotfix will be removed and the Indexing Redistributable can now be run
4. Following the re-installation of the Indexing Server, please ensure to reapply any hotfixes that were previously removed.
It may take a while for the Indexing service to become fully operational following the reinstallation of the Indexing Engine, as a full Synchronization between Enterprise Vault and the Indexing Engine will be automatically triggered. The commencement and completion of this process will be marked by the following entries in the Enterprise Vault Event Log:
Total index volume(s) whose metadata was created: x
Total index volume(s) whose location was updated: y
Article URL http://www.symantec.com/docs/HOWTO59060