How can a Helpdesk 6 license be renewed?
|Article:HOWTO59200|||||Created: 2011-09-09|||||Updated: 2012-06-13|||||Article URL http://www.symantec.com/docs/HOWTO59200|
You have a Helpdesk 6 license that is about to or has expired and you want to know how to renew it to be able to continue using Helpdesk.
As of September 4th, 2011, Helpdesk 6 is discontinued. The current "helpdesk"-style product offered by Symantec is ServiceDesk 7.x. Because of this, new Helpdesk licenses are no longer being offered or renewed. Additional information can be found here:
Symantec End-of-Availability Announcement— Altiris® Helpdesk Solution
Does Helpdesk 6 still work when its license expires?
Where can I find technical support for the discontinued Altiris Helpdesk 6 product?
Article URL http://www.symantec.com/docs/HOWTO59200