How can a Helpdesk 6 license be renewed?

Article:HOWTO59200  |  Created: 2011-09-09  |  Updated: 2012-06-13  |  Article URL http://www.symantec.com/docs/HOWTO59200
Article Type
How To


Question

You have a Helpdesk 6 license that is about to or has expired and you want to know how to renew it to be able to continue using Helpdesk.

Answer

As of September 4th, 2011, Helpdesk 6 is discontinued. The current "helpdesk"-style product offered by Symantec is ServiceDesk 7.x. Because of this, new Helpdesk licenses are no longer being offered or renewed. Additional information can be found here:

Symantec End-of-Availability Announcement— Altiris® Helpdesk Solution
http://www.symantec.com/business/support/index?page=content&id=DOC2017&key=55965

Related Article

Does Helpdesk 6 still work when its license expires?
http://www.symantec.com/business/support/index?page=content&id=HOWTO77132

Where can I find technical support for the discontinued Altiris Helpdesk 6 product?
http://www.symantec.com/business/support/index?page=content&id=HOWTO59201



Article URL http://www.symantec.com/docs/HOWTO59200


Terms of use for this information are found in Legal Notices