How can a Helpdesk 6.0 license be renewed?

Article:HOWTO59200  |  Created: 2011-09-09  |  Updated: 2014-07-10  |  Article URL http://www.symantec.com/docs/HOWTO59200
Article Type
How To


Because Helpdesk 6.0 is a discontinued product (as of September 4th, 2011), new licenses are not able to be sold or generated any longer for customers. Most Helpdesk licenses are not permanent and are set to expire, which is standard with most Altiris products. Once the expiration date (AUP) arrives, Helpdesk reverts to a limited mode. New incidents cannot be created but existing ones can be edited. This then severely limits the practical use of Helpdesk because most functions are then disabled. Additional information about this can be found here:

Does Helpdesk 6.0 still work when its license expires?
http://www.symantec.com/business/support/index?page=content&id=HOWTO77132

Related Articles

Where can I find technical support for the discontinued Altiris Helpdesk 6.0 product?
http://www.symantec.com/business/support/index?page=content&id=HOWTO59201

Can Helpdesk 6.0 licenses be used for ServiceDesk 7.x, or can ServiceDesk 7.x licenses be used for Helpdesk 6.0?
http://www.symantec.com/business/support/index?page=content&id=HOWTO50289




Article URL http://www.symantec.com/docs/HOWTO59200


Terms of use for this information are found in Legal Notices