How to review a Knowledge Base article from outside the LAN?

Article:HOWTO5928  |  Created: 2006-12-01  |  Updated: 2007-03-07  |  Article URL http://www.symantec.com/docs/HOWTO5928
Article Type
How To


Question
In Helpdesk Solution, accessing an article for reviewing or editing displays, “The page cannot be displayed." In the Internet Explorer* status bar, the browser shows it tries to get access to a page located on \\"server_netbiosname"\.

What should I modify to get access to the article from outside the LAN and avoid the FQDN to Knowledge Base NetBIOS server name?

Answer
By default, the Knowledge Base server URL has a local address and prevents remote computers from getting access to the Knowledge Base server.

The setting to be modified is located  in the Registry key under HKEY_LOCAL_MACHINE\Software\Altiris\eXpress\Helpdesk Package\Authority.

The local value must be replaced with a Fully Qualified Domain Name (FQDN). This FQDN must be fully resolvable by remote workstations from outside the LAN and internally.


Legacy ID



30678


Article URL http://www.symantec.com/docs/HOWTO5928


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