Using the remote SERT boot and repair task

Article:HOWTO59449  |  Created: 2011-10-05  |  Updated: 2011-10-05  |  Article URL http://www.symantec.com/docs/HOWTO59449
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Using the remote SERT boot and repair task

This task lets you boot a remote Intel AMT enabled client computer. The bootable image contains the Symantec Endpoint Recovery Tool (SERT) to repair the client computer. Use a remote control tool like Symantec pcAnywhere installed on the server computer. You can use pcAnywhere's Thost.exe running in the SERT ISO. This task first redirects to the boot-capable win-PE image with SERT and boots the client computer using this image. The task works irrespective of the power state of the Intel vPro computer. You can then repair the client computer using SERT tool by using remote control software.

For this task to work, you must have an Intel vPro managed computer with Symantec Management Agent installed on it. The AMT (Active Management Technology) protocol and the IDE Redirection feature must be enabled. These steps can be done when you provision the Intel computer.

For information about setting up AMT see: http://www.fic.com.tw/product/AMT_Procedure.pdf

See Types of tasks for Symantec Endpoint Protection Integration Component.

To use the remote SERT boot and repair task

  1. In the Symantec Management Console, on the Manage menu, click Jobs and Tasks.

  2. In the left pane, click Jobs and Tasks > System Jobs and Tasks > Symantec Endpoint Protection Management, right-click, and then click New > Task.

  3. On the Create New Task page, in the left pane, click Symantec Endpoint Protection Management > Remote SERT Boot Task.

  4. On the Create New Task page, in the right pane, complete the following options:

    Performe Boot From

    Boot option : select CD Image if you boot from an ISO image. Use CD with ISO image only. DVD boot is not supported.

    Browse

    If you select the boot option, CD Image, then browse to the location where your ISO image is stored. If you select CD/DVD drive option then this option is disabled. The task automatically receives the boot location.

  5. Click OK.

  6. In the left pane, click Jobs and Tasks > System Jobs and Tasks > Symantec Endpoint Protection Management, and then click your newly created task.

  7. In the right pane, click New Schedule to schedule the task. Select the computers that you want to run the Remote SERT Boot task on.

  8. On the New Schedule page, configure a connection profile .

    See Configuring a connection profile for Symantec Endpoint Protection Integration Component tasks.

  9. Click Schedule to run the task.

  10. The status of your task is displayed under Task Status.

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