How does managed client consume a Patch Management Solution license for v7.1 SP1, SP2, MP1.x and 7.5?

Article:HOWTO59456  |  Created: 2011-10-05  |  Updated: 2014-05-28  |  Article URL http://www.symantec.com/docs/HOWTO59456
Article Type
How To

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Patch Management 7.1 SPX MP1 requires the Altiris Agent download and install the following to function properly:

  • Software Update Plug-in: Patch Agent
  • Patch Install Tools: Contains additional tools and libraries for custom actions used by patch installation
  • Windows System Assessment Scan: Patch Management inventories gathered on the client and returned to the Management Server

License consumption:

  • Target the Client with the 'Softare Update Plug-in Install' policy
  • The Software Update Plug-in installed on the Client and 'Send Basic Inventory' returns the plug-in is in place.
  • The SMP targets the client for deployment of the 'Patch Windows System Assessment Scan' and 'Patch Install Tools' package downloads; providing the Client the STPatchAssement.xml and the catalog.xml files needed for scanning 
  • Client runs the initial 'Windows System Assessment Scan,' creating the STPatchAssessment.log file and sends the Patch Inventory back to the SMP for processing.
    • The necessary files are created, along with several other needed files, at Default Install: C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-A870-6D86D9345B61}\cache
      • The policy for this scan is outlined in section 6 on KM: HOWTO56242 
  • This initial returned scan pulls a license from the node pool from Patch Management Solution for the Client.
  • Note: The Altiris Agent may have the Software Update Plug-in installed, but if the Windows System Assessment Scan is not installed and running, or if the Patch Install Tools are not in place, then no license will be alotted and Patch Inventories will not be processed from that client.

License count exceeded: Clients that have pulled a valid license will continue to return Patch Inventories. However, newly added clients will not return Patch Inventories if they do not have a valid license.

License Annual Upgrade Protection (AUP) expiration: Pre-existing software bulletins, listed in the Patch Remediation Center (PRC) will be available for enablement and deployment of their related software updates. The Notification Server will no longer be able to download updated versions of the PMImport.cab file. Software update policies and inventory rule scans will continue to function. However, it will not be possible to obtain updates for new bulletins and their corresponding inventory rules due to the inability to update the pmimport.cab. If a newer version of the solution is installed, it will not function until AUP is renewed.

License recovery: Retired computers will release a license.

  • Advisory: All managed clients will continue to utilize a Patch License, for the product is coded that managed clients could potentially be patched in the future. 
    • If the Software Update Plug-in was inadvertantly deployed, and the Patch License needs to be recovered; work through the following:
      • Target the client(s) with the Software Update Plug-in Uninstall Policy and ensure it is ON - Scheduled for ASAP and daily
      • Allow for the Software Update Plug-in to be uninstalled 
      • Go to the Console > Manage > Computers; delete the client(s) that hold a Patch License to be freed up
      • Allow for the client(s) to Update Configuration and check back into the SMP to return current Inventory and retrieve current licenses for other solutions.

Troubleshooting Licensing Issues: TECH170397




Article URL http://www.symantec.com/docs/HOWTO59456


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