Does Helpdesk 6 support using SSL with email?

Article:HOWTO59472  |  Created: 2011-10-07  |  Updated: 2011-10-07  |  Article URL http://www.symantec.com/docs/HOWTO59472
Article Type
How To


Question

Does Helpdesk support using SSL (with POP3 or IMAP) for its email inbox?

Answer

Helpdesk is not designed to be able to use SSL with its email inbox. Trying to do so will result in "-ERR" trying to save the inbox.

To use SSL email, upgrade to ServiceDesk 7.x, which does provide support for secure email.

Related Article

Trying to configure a Helpdesk e-mail inbox results in -ERR errors
http://www.symantec.com/business/support/index?page=content&id=TECH41886



Article URL http://www.symantec.com/docs/HOWTO59472


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