Which workers are logged into the Helpdesk?

Article:HOWTO5991  |  Created: 2006-12-10  |  Updated: 2006-12-10  |  Article URL http://www.symantec.com/docs/HOWTO5991
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Which workers are logged into the Helpdesk?

The only way to check worker license consumption within the Helpdesk is through the NS licensing section located on the Configruration Tab under Configuration --> Licensing. Within NS this page shows you how many concurrent licenses are consumed but does not show which workers have consumed them. The attached report shows how many worker licenses are consumed, by whom they are consumed by and a drill down option to view the worker within the Helpdesk.

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Article URL http://www.symantec.com/docs/HOWTO5991

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