Using the Symantec Corporation support site

Article:HOWTO60396  |  Created: 2011-10-20  |  Updated: 2012-02-03  |  Article URL http://www.symantec.com/docs/HOWTO60396
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Using the Symantec Corporation support site

Symantec provides a customer-available support site you can use to learn more about FileStore features, view user documentation, download software patches, and search the knowledge base. This site can be a valuable tool for helping to research and troubleshoot problems that occur.

To view the support site:

  1. Open a Web browser and navigate to http://www.symantec.com/support.

  2. When the Symantec Support page displays, click the Business Product Support link on the page.

    The Knowledge Base Search page displays.

To search the knowledge base

  1. Enter a keyword or phrase in the Knowledge Base Search field (left side).

  2. Enter a product type in the Knowledge Base Search field (right side).

  3. Click the right arrow icon.

For example, if you enter Errors for the keyword and Symantec FileStore for the product type, you can search the Knowledge Base cases that include Symantec FileStore errors.

Figure: Searching for FileStore errors

Searching for FileStore errors

If you enter Troubleshooting for the keyword and Symantec FileStore for the product type, you can search the Knowledge Base cases that include Symantec FileStore troubleshooting information.

Figure: Searching for troubleshooting tips

Searching for troubleshooting tips

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Article URL http://www.symantec.com/docs/HOWTO60396


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