KNOWN ISSUE: Process for updating to enhanced console views 7.1 SP2 from a 7.1 SP1 environment that includes installed hot fixes

Article:HOWTO61133  |  Created: 2011-11-29  |  Updated: 2011-11-29  |  Article URL http://www.symantec.com/docs/HOWTO61133
Article Type
How To


Subject


 

The steps for updating to the enhanced console (a.k.a. Activity Center) views 7.1 SP2 differ based on whether your environment includes installed hot fixes (HF1 or HF2). See HOWTO58413 "Activity Center 7.1 SP1 HF2 Rollup Information Notes.
 
Case 1:
If you have an environment that does not includes installed hot fixes, then you install an update to update the enhanced console views.
 
Case 2:
If you have an environment that includes installed hot fixes, then you must install the 7.1 SP2 version of your product (Suite or Solution) on top of the 7.1 SP1 version of your product to update the enhanced console views.
 
See the following instructions to validate which Case from above applies to your environment:


To update to enhanced console views 7.1 SP2 from a 7.1 SP1 environment

  1. Start Symantec Installation Manager.
  2. On the Installed Products page, click View and install updates.
  3. On the Product Updates page, search for Altiris Deployment Solution Complete Suite 7.1 SP1a MR1a and take one of the following actions:

    Option 1:
    If you find Altiris Deployment Solution Complete Suite 7.1SP1aMR1a in the list of updates on the Product Updates page, then you have an environment that does not include installed hot fixes.
    You must use the View and install updates option in Symantec Installation Manager to update to enhanced console views 7.1 SP2. You must select the Altiris Deployment Solution Complete Suite 7.1 SP1a MR1a update.

    Option 2:
    If you do not find Altiris Deployment Solution Complete Suite 7.1SP1aMR1a in the list of updates on the Product Updates page, then you have an environment that includes installed hot fixes. 
    You must use the Install new products option in Symantec Installation Manager to update to enhanced console views 7.1 SP2. This option lets you install the 7.2 version of your product on top of the 7.1 version of your product.

    How to install New Products in SIM:

    1. On the Installed Products page, click Install new products.
    2. On the Install New Products page, select the 7.1 SP2 version of your Suite or individual Solution. For example, if you have IT Management Suite 7.1 SP1, select IT Management Suite 7.1 SP2.
    3. Click Next, and continue with the installation process.

 

 




Article URL http://www.symantec.com/docs/HOWTO61133


Terms of use for this information are found in Legal Notices