Searching the knowledge base

Article:HOWTO61339  |  Created: 2011-12-13  |  Updated: 2012-03-09  |  Article URL
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Searching the knowledge base

You can search for knowledge base items on the Knowledge Base page.

The knowledge base searches are performed as follows:

  • The search is performed on the item name.

  • The search evaluates the items in all the knowledge base categories.

  • Your permissions determine the categories and items that you can access, which in turn influences the results of your searches.

When you find a knowledge base item, you can open and view it or perform other actions.

To search the knowledge base

  1. In the ServiceDesk portal, click Knowledge Base.

  2. Under Search Articles, enter the text to search for, and then click the Search symbol.

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