Adding Active Directory server connections
If your organization uses Active Directory authentication as its authentication method for ServiceDesk, you may need to add one or more Active Directory server connections. In Workflow Explorer, you can add Active Directory server connections at any time. For example, you might need to connect to an Active Directory server in a new location.
See Configuring Active Directory sync profiles
See Managing Active Directory server connections
Before you add an Active Directory server connection, you need to collect the following information:
NETBIOS domain name of the Active Directory server computer
Credentials for Active Directory
The user name and password of an account that can connect to the Active Directory and retrieve user information
To add Active Directory server connections
On the computer where Workflow Designer is installed, click .
On the Symantec Workflow Explorer screen in the toolbar at the top of the screen, click .
In the left pane, click .
In the right pane, click .
In the New AD Connection Profile dialog box under General, type the name of the profile.
See New AD Connections Profile and Edit AD connection settings dialog boxes.
If this profile is the default profile, check .
Under Remote Security, type the NETBIOS name of the domain that you want to authenticate.
Type the user name and password.
Repeat steps 4 thru 9 for each additional server connection.
Close Workflow Explorer.
(Optional) If you have not selected Active Directory as your authentication method, then you need to select as your authentication method.
See Selecting Active Directory as the authentication method.