Starting a remote control session

Article:HOWTO63242  |  Created: 2011-12-15  |  Updated: 2012-05-25  |  Article URL
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How To


Starting a remote control session

Using pcAnywhere Solution, you can select a computer in your network and establish a remote control connection to that computer. pcAnywhere Solution also supports VNC and RDP connections.

See About VNC and RDP connections.

The host computer usually displays a message that prompts the user to approve the remote control session. This functionality can be changed in the configuration policies. After the session is established, the background color of the remote computer changes to blue to indicate that it is controlled. The desktop theme and background on the host computer are disabled during the session.

A yellow tray icon that has a picture of a computer on it also appears on the host computer. The lower left corner of the tray icon includes some green animation dots that continually flash if there is an active remote control session. Otherwise, the tray icon is a complete yellow circle without any animation. If you mouse over the tray icon during an active session, it displays the name of the computer that has control of that computer.

By right-clicking the tray icon, the host user can choose to end the session, start a chat session, access Help, and enable the pen option. Each of these options can be used during an active remote session. A remote user can access all of these functions from the left pane of a remote session window.

If the remote computer does not have pcAnywhere Solution installed on it, that computer displays a prompt. If you approve the prompt, an ActiveX component installs the pcAnywhere remote viewer.

See Running a remote control session

To remotely control a computer

  1. In the Symantec Management Console, on the Actions menu, click Remote Management > Remote Control.

  2. On the Remote Control page, enter the computer name or the IP address for the computer that you want to control.

    You can click Browse to find a list of available computers. Then, you can select the computers that you want to control.

    For more information, view topics about selecting computers in the Symantec Management Platform Help.

  3. From the Connect Using drop-down menu, select pcAnywhere.

    If you choose a connection method other than pcAnywhere Solution, you must ensure that the software for that method is installed and configured properly.

  4. (Optional) Click Advanced to choose other options.

  5. Click Connect.

  6. On the Host Login page, enter the credentials for the computer that you want to control.

    If the authentication policy has not been applied to the host computer, the default authentication uses each computer's local administrators group account.

    You can also choose to connect to a remote control session as a standard user or as a superuser

    See Approve connection user states

  7. Click OK.

    After you establish a connection, the Session Manager window appears on your computer. The navigation bar on the left of the window lets you switch modes. You can also perform the tasks that are related to the mode that you have selected and view details about the connection. The arrow icons let you expand and collapse each section in the navigation bar.

    The right pane displays the host computer screen. If you are connected to multiple remote control sessions, the right pane also displays each of those sessions in a separate tab.

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