When you add new locations, cost centers, or departments into your database, the items do not appear in the Organizational Views and Groups list until the organizational hierarchy gets updated. The Organizational Hierarchy Settings page lets you define how often you want to update the organizational hierarchy. The default update interval is 30 seconds.

In large environments, Symantec recommends that you disable the automatic update task to improve the performance. If you disable the automatic update, you can manually run the Update Organizational Hierarchy task to update the organizational hierarchy.

See Updating your organizational hierarchy manually.