Full support for Helpdesk features in Internet Explorer 7.0

Article:HOWTO6579  |  Created: 2007-01-30  |  Updated: 2008-06-24  |  Article URL http://www.symantec.com/docs/HOWTO6579
Article Type
How To


Problem
Certain features were unavailable when using Helpdesk 6.0.297 (and previous) in Internet Explorer 7.0.

These features are listed in KB 30556.

Environment

Helpdesk 6.0.297 (and previous)

Cause

Internet Explorer 7.0 was released after Helpdesk 6.0.297 (SP4) was released. As a result, the vsflex8n.ocx control which is used for Helpdesk 6.x flex-grid based tables had some limitations in IE 7.0. Specific details are listed in KB 30556.

Resolution

This issue was fixed in Helpdesk 6.0.308 (SP5). For more information, please refer to the release notes found in KB 35098.


Legacy ID



32346


Article URL http://www.symantec.com/docs/HOWTO6579


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