Why is it that certain assets in Helpdesk do not appear when searched for in a New Incident form?
|Article:HOWTO7022|||||Created: 2007-03-22|||||Updated: 2007-03-27|||||Article URL http://www.symantec.com/docs/HOWTO7022|
Why is it that certain assets in Helpdesk do not appear when searched for in a New Incident form, yet if I click the Select an asset button, I can search for and find these assets?
If an asset has been set to Inactive, the search field in the New Incidents form will not return the asset. This behavior is by design.
Article URL http://www.symantec.com/docs/HOWTO7022