Is there a tool available that will enable me to bulk export calls and data from one Helpdesk database and import these into another?

Article:HOWTO7055  |  Created: 2007-03-28  |  Updated: 2008-06-09  |  Article URL http://www.symantec.com/docs/HOWTO7055
Article Type
How To


Question
Is there a tool available that will enable me to bulk export calls and data from one Helpdesk database and import these into another?

Answer
There is no tool that will do a mass import or export. We have the option to Export or Import Admin data under Admin in the worker console. By using this export method, you can export more than one rule, task, category, etc.


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33951


Article URL http://www.symantec.com/docs/HOWTO7055


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