How to collect and read CCS (R&A and DataCollector) log files

Article:HOWTO73159  |  Created: 2012-02-22  |  Updated: 2012-09-19  |  Article URL
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The log file collector called Symantec.CCSDiagnosticSuite.UI.exe as described in KB
(Note:- the system discovery feature in the tool will cause the Anti Virus on the system to think the tool is a malware and delete the Symantec.CCSDiagnosticSuite.UI.exe , but it is not)

There are two tool they are described as follows:
1> In KB TECH147488  download the CCS DiagnosticSuite zip there is a file called LogAnalyzer.exe that reads logs.

2> Another tool called LogViewer.exe that can be found in the ccs 10 and 10.5 installation folder:
C:\Program Files\Symantec\CCS\Reporting and Analytics\DPS\LogViewer\
C:Program Files\Symantec\CCS\Reporting and Analytics\Application Server\
The LogViewer.exe is restricted in reading only CSV format CCS R&A log files only(Note you cannot read Data Collector log files with this Reader)


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