About contacting Technical Support

Article:HOWTO73613  |  Created: 2012-03-02  |  Updated: 2012-08-08  |  Article URL http://www.symantec.com/docs/HOWTO73613
Article Type
How To

Product(s)

Subject

Languages

About contacting Technical Support

If you have tried to solve a problem, but still need a resolution, you can use MySymantec (see Related Article below) to contact Technical Support over the Internet, or by phone.

You can find a list of phone numbers at the following URL:

http://entsupport.symantec.com/phonesup

To expedite the Technical Support process, do the following:

  • Know your Backup Exec version and revision number.

  • Use one of the diagnostic utilities that included with Backup Exec to collect the information that technical support can use to diagnose your issue.

See Displaying the Backup Exec version

See About the Backup Exec diagnostic application

See Accessing Symantec Online

Related Articles



Legacy ID



v53905579_v71805793


Article URL http://www.symantec.com/docs/HOWTO73613


Terms of use for this information are found in Legal Notices

Please Sign In

Login using SymAccount.

Knowledge Base Search

Knowledge Base Search

Rate this Article

Help us improve your support experience.

MySymantec

MySymantec

Contacting Support

Contacting Support