Hardware disk array vendors may support VSS snapshots and the transporting of volumes to the Backup Exec server for backup in a SAN environment. Using hardware providers requires a sound understanding of how disk arrays are configured for shared access between the remote computer and the Backup Exec server in a SAN.

Consult the documentation for your hardware disk array on how to set up such disk arrays for off-host backup . Specifically, note any limitations on using the disk arrays in context with VSS snapshots, and note how to verify that the volumes are transportable. Symantec recommends that you make use of any tools that vendors provide to help verify the setup and to troubleshoot issues.

An off-host backup issue that can occur when you use Hitachi hardware may be that Hitachi supports only basic disks for off-host backup. The off-host backup feature is not supported if a computer uses a combination of dynamic and basic disks, and the Hitachi provider.

See Troubleshooting the off-host backup