How to configure, use and troubleshoot Asset Management 6.5 Win32 Licenses

Article:HOWTO74410  |  Created: 2012-03-05  |  Updated: 2013-02-11  |  Article URL http://www.symantec.com/docs/HOWTO74410
Article Type
How To



This key article discusses common questions for Asset Management 6.5 Win32 License configuration, usage and troubleshooting.

Question: What is an Asset Management Win32 License?
Answer: A Win32 License records license data about software applications, such as Microsoft Office, to which you own purchased licenses. Win32 Licenses tie in with Software Purchases to provide license compliancy on client computers. Instructions for how to create a Win32 License can be found in the Asset Management Solution 6.5 Product Guide starting on page 29.

Asset Management Solution 6.5 Product Guide
http://www.symantec.com/business/support/index?page=content&id=DOC1507

Question: How does a Win32 License differ from the other Asset Management license types, such as a Software License?
Answer: Asset Management provides several different pre-set license types, such as Win32 Licenses, Software Licenses, OS Licenses, etc. For example:
 

  • Win32 License. This is the primary license type used when referring to Asset Management licensing.
  • Software License. The Software license resource type records data about a particular version of an application to which you own licenses.
  • OS License. The OS license resource type records data about particular versions of operating systems.


Other types of licenses are described in detail in the Asset Management Solution 6.5 Product Guide starting on page 65.

Note: Because of the redundancy of how different Asset license types work, many of these license types can be more or less used interchangeably. For example, an OS License could be used instead of setting up an Win32 License. An OS License merely has additional fields for an operating system, but a Win32 License could still be used instead.

Question: Does Asset Management track my license keys for my software applications?
Answer: Asset Management does not have any out of box ability to track which client computers use which license keys for specific software applications or to even record a list of license keys that can be used. Asset Management tracks license usage based on how the Software Purchase is configured and what is found on client computers by a software inventory. This then becomes license compliancy. Note: A custom data class can be added by the user to record specific license keys that client computers use. The following article describes how to do this:

How to add license keys to an Asset Management Software Purchase as a custom data class
http://www.symantec.com/business/support/index?page=content&id=HOWTO75170
 
Question: How does license compliancy work?
Answer: License compliancy works by tying a Software Purchase to a Win32 License. The Win32 License is then configured to use what is found on client computers as software inventory for the software application in question, which can be from Core (Windows Add or Remove Programs data), Inventory Solution software inventory (physical files) and/or Application Metering Solution (software usage data). For example:

* A Software Purchase is created for ten Microsoft Word 2010 purchases. This is understood to be ten valid licenses that can be used.
* A Win32 License is created for the Software Purchase. This is based on software inventory from "word.exe" version 2010, found by software inventory, from Inventory Solution.
* When the Win32 License summary is calculated, it finds that there are twenty client computers that have "word.exe" version 2010 installed on them, as reported by Inventory Solution. This then looks like the following:

Total Licenses: 10
In Use: 20
Compliancy: -10

There are therefore ten unauthorized installations of "word.exe" version 2010 in the environment. Note: It is outside of the scope of Asset Management to enforce the user's license compliancy in the user's environment. Reports are provided that help the user to track down which computers have "word.exe" version 2010 installed. The user would then have to make a determination on what to do about it, such as creating a network group policy (GPO) to force the uninstall of unauthorized software installations, an email asking users to do this, purchasing additional licenses, etc.

Question: How do I set up a Win32 License to use software inventory for license compliancy?
Answer: Win32 Licenses use a search rule to tie in the software inventory. The following article describes how this is configured:

How to configure an Asset Management 6.5 Win32 License
http://www.symantec.com/business/support/index?page=content&id=HOWTO74423

Managing Win32 Licenses and Software Purchases can be an involved process for the user as they require time and configuration to work with application data.

 

 

what is the scope of this KB? Shouldn't this be really for setting up search rule?
what about setting up a purchase?

 

Question:
Answer:


How to use the Summary tab of an Asset Management 6.5 Win32 License
http://www.symantec.com/business/support/index?page=content&id=HOWTO74425
 


Related Articles

expire or update the following:

Best practice for Asset Management Win32/Software license search rules
http://www.symantec.com/business/support/index?page=content&id=HOWTO5467
clean up into optimization KB, also mention that adding wilcards can result in issues, get current Asset version., tie in with TECH8371

Best practice for tracking Microsoft Office licenses
http://www.symantec.com/business/support/index?page=content&id=HOWTO3733

Count of Unique Installs does not match the sum of Software License Search Rules
http://www.symantec.com/business/support/index?page=content&id=HOWTO2345

KNOWN ISSUE: Software Purchase associations to Software Licenses are removed after running the Update Software Purchases task
http://www.symantec.com/business/support/index?page=content&id=TECH29271

Software Licenses do not show any data for the Usage fields
http://www.symantec.com/business/support/index?page=content&id=TECH41219

Summary tab on Win32 licenses are timing out
http://www.symantec.com/business/support/index?page=content&id=TECH8371

KB for 7.x



Article URL http://www.symantec.com/docs/HOWTO74410


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