Methods for synchronizing Active Directory sync profiles

Article:HOWTO74484  |  Created: 2012-03-09  |  Updated: 2012-03-09  |  Article URL http://www.symantec.com/docs/HOWTO74484
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How To


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Methods for synchronizing Active Directory sync profiles

When your organization uses Active Directory authentication as its authentication method for ServiceDesk, ServiceDesk can synchronize with Active Directory. The synchronization lets you add and update Active Directory users and groups in the Process Manager database. You can add automatic synchronization schedules to your Active Directory sync profiles. You can also manually run Active Directory sync profile synchronizations.

When ServiceDesk synchronizes with Active Directory, you can view information about the users and groups that are synchronized and the status of the synchronization.

See About Active Directory synchronization

See Configuring Active Directory sync profiles

See Managing Active Directory sync profiles

See Checking the status of an Active Directory sync profile synchronization

Table: Methods for synchronizing Active Directory sync profiles

Method

Description

Run automatic update and full synchronizations.

In ServiceDesk, you can add automatic Active Directory sync profile schedules.

See Adding Active Directory sync profile schedules.

When adding your Active Directory sync profiles, You can use these schedules to schedule the following synchronizations:

  • Update synchronization

  • Full synchronization

See Adding Active Directory sync profiles.

Manually run a full synchronization.

In ServiceDesk, you can manually run a full Active Directory sync profile synchronization at any time.

After you configure your Active Directory sync profiles, this process lets you run a full synchronization on the specified Active Directory sync profile.

See Running a full Active Directory sync profile synchronization manually.

Manually run an update synchronization.

In ServiceDesk, you can manually run an update Active Directory sync profile synchronization at any time.

This process lets you synchronize an Active Directory sync profile with only the changes that have been made to it since the last synchronization.

See Running an update Active Directory sync profile synchronization manually.

Manually synchronize all the Active Directory sync profiles.

In ServiceDesk, you can manually run a full synchronization of all your Active Directory sync profiles at any time.

This process lets you synchronize all your sync profiles for each Active Directory server connection.

See Synchronizing all Active Directory sync profiles manually.


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