How to find the latest information about pcAnywhere Solution 12.6.7

Article:HOWTO74891  |  Created: 2012-03-29  |  Updated: 2013-10-16  |  Article URL http://www.symantec.com/docs/HOWTO74891
Article Type
How To


Subject


ISSUES LIST

ITMS/CMS 7.5 is now available.  pcAnywhere Solution is not updated in this release.  An update for pcAnywhere Solution is needed to update the filters used in the pcAnywhere Solution policies, for details see:

pcAnywhere solution filters are not properly populated in the SMP 7.5 release (TECH210727)

pcAnywhere Solution 12.6.7 Hotfix 1
pcAnywhere Plug-in version 12.6.7 8209

          NOTE:  The following 3 updates can be applied to pcAnywhere Solution 12.6.7.8096 or 12.6.7 Hotfix 1(8209)

Clients fail to send config requests and basic inventory with pcAnywhere Plug-in installed
http://www.symantec.com/docs/TECH209917

Standard Users remoting to Hosts configured for "View Only" mode are able to unlock the hosts mouse and keyboard
http://www.symantec.com/docs/TECH210363

Excessive pcA Synchronize and LicensingPolicy Synchronize entries in the Notification server logs.
http://www.symantec.com/docs/TECH204766

pcAnywhere Solution 12.6.7
pcAnywhere Plug-in versions 12.6.7.8096

DOCUMENTATION NOTE:  Can install Symantec pcAnywhere Solution 12.6.7 even though SP2 is not installed
The Release Notes state that “Upgrading to pcAnywhere Solution 12.6.7 is only supported from IT Management Suite 7.1 SP2.”  However, Symantec pcAnywhere Solution 12.6.7 is available in Symantec Installation Manager, even though the pre-requisite 7.1 SP2 is not installed yet.

Please do one of the following:
Install CMS or ITMS 7.1 SP2 prior to pcAnywhere Solution 12.6.7; or
Install either ITMS 7.1 SP2b or CMS SP2b(because those include pcAnywhere Solution 12.6.7).

* TECH187737 and TECH191999 discussed in the following paragraph are included in pcAnywhere Solution 12.6.7 Hotfix 1, available through the Symantec Installation Manager
NOTE:  Symantec strongly recommends that customers apply the following patches from the following articles to each Symantec Management Platform server, after installation of pcAnywhere Solution 12.6.7 but prior to turning on the "pcAnywhere Settings - Windows" or "pcAnywhere plug-in for Windows - Upgrade" policies:

• File is not a valid pcAnywhere file error appears, showing pcANSHost.BHF as the problematic file
  http://www.symantec.com/docs/TECH187737

• Errors appear with reference to RussianAdministrator
  http://www.symantec.com/docs/TECH191999

 

Commonly needed technical articles:

·       The Domain drop-down list is empty and/or 'No Data' is displayed*
http://www.symantec.com/docs/TECH41883

*Cannot browse domains:  Some customers report an inability to browse domains while attempting to add users and groups to their pcAnywhere Settings policy.  We ask that you follow the instructions from Solution steps 2 - 4 in the above tech article to address potential environmental causes before contacting Symantec Support.

·       After upgrading to pcAnywhere 12.5 SP4 or pcAnywhere Solution 12.6.7, the pcA Quick Connect program cannot connect
http://www.symantec.com/docs/TECH187308

·       Unable to attach to specified device
http://www.symantec.com/docs/TECH41502

·       The selected computer is not responding. Connection cannot be made.
http://www.symantec.com/docs/TECH188183

·       Downgrade from pcAnywhere Solution 12.6.7 may cause issues
http://www.symantec.com/docs/TECH188159

·       "pcAnywhere Main Module has encountered a problem and needs to close. We are sorry for the inconvenience." enabling a host to "Launch with Windows"
http://www.symantec.com/docs/TECH190695

·       What port(s) does the pcAnywhere 12.5 SP4 and pcAnywhere Agent 12.6.8096 host programs use?
http://www.symantec.com/docs/TECH187304

 

DOCUMENTATION

 Document title

Description

URL

pcAnywhere Solution 12.6.7 Hotfix 1 Release Notes

The Release Notes contain information about what's new in this release, installation and upgrade information, system requirements, and fixed and known issues of this release.

http://www.symantec.com/docs/DOC6435

pcAnywhere Solution 12.6.7 Release Notes

The Release Notes contain information about what's new in this release, installation and upgrade information, system requirements, and fixed and known issues of this release.

www.symantec.com/docs/DOC5350

pcAnywhere Security Best Practices Guide

The pcAnywhere Security Best Practices Guide contains information on the enhanced security changes, how key areas of these enhancements work, and some of the steps that users should take to reduce security risks.

www.symantec.com/docs/DOC5475

Technical White Paper: Symantec pcAnywhere Security Recommendations

The Technical White Paper on pcAnywhere Security Recommendations contains general information about security best practices for pcAnywhere.

www.symantec.com/content/en/us/enterprise/white_papers/b-pcanywhere-security-recommendations-WP.pdf

Quick tips for upgrading to pcAnywhere 12.5 SP4 or pcAnywhere Solution 12.6.7

The Quick tips reference sheet provides quick tips and basic instructions for upgrading to pcAnywhere 12.5 SP4 or pcAnywhere Solution 12.6.7.

www.symantec.com/docs/DOC5509

pcAnywhere Solution 12.6.7 User Guide

The User Guide contains conceptual and task-based information on the features of pcAnywhere Solution.

www.symantec.com/docs/DOC5394

 




Article URL http://www.symantec.com/docs/HOWTO74891


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