How do I remove a contact from Helpdesk?

Article:HOWTO7606  |  Created: 2007-07-03  |  Updated: 2007-09-25  |  Article URL http://www.symantec.com/docs/HOWTO7606
Article Type
How To


Question
How do I remove a contact from Helpdesk?

Answer

Deleting a contact in Helpdesk

Steps to delete a contact, do the following:

  1. In the Altiris Console click Incidents tab.
  2. In the left column, click Contacts > Find Contact.
  3. Enter some information about the contact (or no information to list all the contacts) and click Find.
  4. In the Contacts field, select the contact you want to delete and click the red X (delete) icon in the pane’s toolbar.
  5. When the Delete Contact - <contactname> page appears, click OK.

This will delete the contact.  Incidents that used the deleted contact will now display "[none specified]" in the Contact field.  You do not want to delete a contact that has been made a worker.   If you are wanting to remove a worker please refer to KB article 32961

Deleting information directly from the database will cause database corruption and places the database in an unsupported state.  You will need to restore a backup copy of the database that contains the removed contact/s to return the database to a supported state.

In some situation it may be better to make the contact inactive.  Here are steps on how to make an contact inactive:

Changing the status of a contact in Helpdesk to inactive

  1. In the Altiris Console click Incidents tab.
  2. In the left column, click Contacts > Find Contact.
  3. Enter some information about the contact (or no information to list all the contacts) and click Find.
  4. In the Contacts field, select the contact you want to set to inactivate and click the pencil (edit) icon in the pane’s toolbar.
  5. When the Edit Contact - <contactname> page appears, uncheck the Active box.
  6. Click OK.

This will change the contact to be inactive. The contact can still be found and edited using the Find Contact feature, but will not appear as an active contact when creating new incidents.



Legacy ID



36014


Article URL http://www.symantec.com/docs/HOWTO7606


Terms of use for this information are found in Legal Notices