Where is the information for the Satisfaction Survey stored?

Article:HOWTO7613  |  Created: 2007-07-05  |  Updated: 2010-12-16  |  Article URL http://www.symantec.com/docs/HOWTO7613
Article Type
How To


Question
 

Where is the information stored when the satisfaction survey is submitted?

Answer
The entry for the overall experience is stored in the column Rating and that column is found in the workitem table. The responses for the rest of the questions are saved to the Comment field.

 

For information on how to customize the satisfaction survey, please refer to:

 

How do I customize the Satisfaction Survey in Helpdesk 6.0 SP5?
http://www.symantec.com/business/support/index?page=content&id=HOWTO9489


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Article URL http://www.symantec.com/docs/HOWTO7613


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