Evaluation results viewer times out

Article:HOWTO76971  |  Created: 2012-05-07  |  Updated: 2012-05-08  |  Article URL http://www.symantec.com/docs/HOWTO76971
Article Type
How To


Evaluation results viewer times out

The issue and the workaround are as follows:

Sometimes, it is observed that the evaluation results viewer times out and throws an out of memory exception.

This happens only in some cases where the evidence data is large.

Open the appserver.exe.config file that is located at <Install_Directory>:\Program Files\Symantec\CCS\Reporting and Analytics\Application Server\ and the Symconsole.exe.config file that is located at <Install_Directory>:\Users\administrator\AppData\Local\Apps\2.0\<Dynamic_Path>\....

Increase the receiveTimeout and sendTimeout values in the parameter netTcpBinding. For example,

<netTcpBinding> <binding name="netTcpWinConfig" closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:30:00" sendTimeout="00:30:00"

See About troubleshooting

See Evaluation results troubleshooting

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