[10204] The AntiSpam or AntiVirus license has expired

Article:HOWTO77005  |  Created: 2012-05-13  |  Updated: 2013-02-08  |  Article URL http://www.symantec.com/docs/HOWTO77005
Article Type
How To


Subject


[10204] The AntiSpam or AntiVirus license has expired

Error code: 10204

Error text:

The AntiSpam license has expired.

Or

The AntiVirus license has expired.

Affected module: brightmail_engine and im_brightmail_engine

Product version: Symantec Brightmail Gateway 9.0 and later versions

Symptoms:

Starting more than 60 days after a relevant license expires, error messages appear in your logs. AntiVirus or AntiSpam processing is suspended. Messages are neither cleaned nor filtered.

Cause:

The current license that you registered for your scanner for the Symantec AntiVirus or Symantec AntiSpam and AntiSpim has expired.

Resolution:

Contact Symantec to obtain a new license. After obtaining the new license file, you must register the license for each Scanner that you install and enable to use Symantec Messaging Gateway features. You can use the same license file to register multiple Scanners.

To license your product, complete the following steps.

  1. In the Control Center, click Administration > Hosts > Licenses.

  2. Do one of the following tasks:

    • In the Provide a license file field, type the full path and license file name.

    • Click Browse and locate the license file.

  3. Click Register License.

If you need to purchase a new license, obtain the license in the same manner that you bought your current license:

  • If you bought your original license through a Symantec Channel Partner, contact that partner to obtain a renewal license. For more information on Symantec Channel Partners, see http://securityresponse.symantec.com/partners/programs/channel/index.jsp

  • If you bought your original license directly through a Symantec Sales representative, contact that representative.

  • If you bought your original license online, you would purchase a replacement license online.

For more information on Symantec Enterprise Sales, see http://www.symantec.com/business/contact_sales.jsp

If there is an issue with your renewed license, contact Symantec customer support. See http://www.symantec.com/business/support/assistance_care.jsp


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Article URL http://www.symantec.com/docs/HOWTO77005


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