[57019] Gatekeeper module: Failure applying mheader rules

Article:HOWTO77006  |  Created: 2012-05-13  |  Updated: 2013-02-08  |  Article URL http://www.symantec.com/docs/HOWTO77006
Article Type
How To


Subject


[57019] Gatekeeper module: Failure applying mheader rules

Error code: 57019

Error text: Gatekeeper module: Failure applying mheader rules

Affected module: brightmail_engine

Product version: Symantec Brightmail Gateway 9.0 and later versions

Symptoms:

In addition to this error, the following error is likely to appear:

[57001] Gatekeeper module: Test message: MD5 signature is NULL

Cause:

This error message occurs when you attempt detection of messages by using content filtering based on file metadata, and the message being scanned has an attached file that cannot be examined such as an encrypted file or an incomplete zip file.

Resolution:

No action needs to be taken to address this problem. Only those message parts that cannot be opened are bypassed in the scanning process.

You can also upgrade to Symantec Messaging Gateway 9.5 to resolve this issue.


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v74361277_v55667392


Article URL http://www.symantec.com/docs/HOWTO77006


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