[10326] Could not decrypt file: rules_file

Article:HOWTO77007  |  Created: 2012-05-13  |  Updated: 2013-02-08  |  Article URL http://www.symantec.com/docs/HOWTO77007
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[10326] Could not decrypt file: rules_file

Error code: 10326

Error text: Could not decrypt file: rules_file

Affected module: brightmail_engine

Product version: Symantec Brightmail Gateway 9.0 and later versions


The Brightmail Engine is unable to read one of the antispam signature files. The specific file is identified in the error message as rules_file.


See the preceding and following errors to determine if there is a system problem such as a disk error, out of memory, or so on. Additionally, the file rules_file may be corrupt.


If a system issue is found, it should be corrected immediately. Otherwise, if this error occurs a single time, it can be safely ignored. If this error occurs repeatedly, delete all affected rulesets to force the retrieval of a fresh copy of the signature files. To do so, log in to the console of the system in question and enter the delete allrules command.

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Article URL http://www.symantec.com/docs/HOWTO77007

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