Notes about installing and upgrading the Application Metering (AM) plug-in

Article:HOWTO77105  |  Created: 2012-06-06  |  Updated: 2012-06-06  |  Article URL http://www.symantec.com/docs/HOWTO77105
Article Type
How To



For best results for tracking software usage using Application Metering (AM), the latest version of the AM plug-in is installed should be installed on all computers for which this data is to be collected.
 
To prepare all computers of interest to track software usage, you should install and/or upgrade all computers of interest to the latest version of
  1. the Symantec Management Agent (SMA)
  2. the Inventory Solution plug-in
  3. the Application Metering (AM) plug-in 
Generally you should focus on each of these agents/plug-ins sequentially. Because, for example the
AM plug-in will not attempt to upgrade, or report that it needs to be upgraded on a particular computer, until after  the Inventory Solution plug-in has been upgraded.
 
Notes:
  1. While you probably should make sure that all managed  computers have the latest version of the SMA, in this context we are focused only on the computers that will track software. So, be careful to not get too distracted resolving less critical issues.
  2. Generally, I recommend that you _not_ modify any of these build-in policies. Instead I suggest that you clone the built-in policy, disable the built-in policy, modify the new policy, and when ready enable the new policy.
  3. While having the latest version of the AM plug-in installed is necessary to track software usage, it is not sufficient; that is, there are other steps which also need to be performed (which are not covered here).
 
To ensure that computers have the SMA is installed and that they are running the latest version, confirm that the following built-in policies (or functional equivalents) are enabled:
 
Settings > Agents/Plug-ins > Symantec Management Agent > Settings >
- Symantec Management Agent Install
 
Settings > Agents/Plug-ins > Symantec Management Agent > Windows > Non Site Server >
- Symantec Management Agent for Windows x64 (Non-Site Server) - Upgrade to 64-bit ...
- Symantec Management Agent for Windows x86 (Non-Site Server) - Upgrade to 32-bit ...
 
Settings > Agents/Plug-ins > Symantec Management Agent > Windows > Site Server >
- Symantec Management Agent for Windows x64 (Site Server Only) - Upgrade to 64-bit ...
- Symantec Management Agent for Windows x86 (Site Server Only) - Upgrade to 32-bit ...
 
To check which computers do not have the SMA installed, or do not have the latest version installed see the following filters:
 
Filters > Software Filters > Agent and Plug-In Filters >
- Windows Computers with no Symantec Management Agent
- Windows Computers Requiring Symantec Management Agent Upgrade
 
 
To ensure that computers have the Inventory Solution plug-in installed and that they are running the latest version, confirm that the following built-in policies (or functional equivalents) are enabled:
 
Settings > Agents/Plug-ins > Discovery and Inventory > Window/UNIX/Linux/Mac >
- Inventory Plug-in Install
- Inventory Plug-in Upgrade
 
To check which computers do not have the SMA install, or do not have the latest version installed see the following filters:
 
Filters > Software Filters > Agent and Plug-In Filters >
- All Computers without Inventory Plug-in
- Windows/UNIX/Linux/Mac Computers requiring Inventory Plug-in upgrade
 
 
To ensure that computers have the Application Metering plug-in installed and that they are running the latest version, confirm that the following built-in policies (or functional equivalents) are enabled:
 
Settings > Agents/Plug-ins > Discovery and Inventory > Window/UNIX/Linux/Mac >
- Application Metering plug-in for Windows Install
- Application Metering plug-in for Windows Upgrade
 
To check which computers do not have the SMA install, or do not have the latest version installed see the following filters:
 
Filters > Software Filters > Agent and Plug-In Filters >
- Windows Computers without Application Metering Plug-in
- Windows Computers requiring Application Metering Plug-in Upgrade
 

 



Article URL http://www.symantec.com/docs/HOWTO77105


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