[12443] The post stats request failed: file(stats_file_name), url(https_url_to_post_stats), http http_code (http_error_string)

Article:HOWTO77195  |  Created: 2012-06-21  |  Updated: 2013-02-08  |  Article URL http://www.symantec.com/docs/HOWTO77195
Article Type
How To


Subject


[12443] The post stats request failed: file(stats_file_name), url(https_url_to_post_stats), http http_code (http_error_string)

Error code: 12443

Related Errors and Warnings:12034, 12106, 12244

Error text: The post stats request failed: file(stats_file_name), url(https_url_to_post_stats), http http_code (http_error_string)

Affected module: conduit

Product version: Symantec Messaging Gateway 9.5 and later versions

Symptoms:

The warning is most likely due to a transient situation, and there may be additional errors or warnings proceeding this warning string in the conduit_log.

Cause:

The most common cause is that the HTTPS connection between Symantec Brightmail Gateway and BLOC is momentarily broken. This issue occurs when the remote BLOC server is temporarily inaccessible, or due to an HTTP session timeout.

Resolution:

If the warning does not continue to occur, it can safely be ignored, as the system has corrected itself. Otherwise, refer to the HTTP error string in the warning message and examine the conduit log for additional error messages so as to determine the root cause. Correct those issues accordingly (resolve network connection issues and so on). If the issue persists, contact Symantec customer support for further assistance.


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v76037579_v55667392


Article URL http://www.symantec.com/docs/HOWTO77195


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