HOW TO: Upgrade From Older Versions of Symantec Encryption Desktop (formerly known as PGP Desktop for Windows) - Version 8.x or 9.x

Article:HOWTO77632  |  Created: 2012-08-17  |  Updated: 2014-02-26  |  Article URL http://www.symantec.com/docs/HOWTO77632
Article Type
How To


Subject


Upgrading Symantec Encryption Desktop for Windows from a previous version of one of the following products:

  • PGP Desktop for Windows
  • PGP Universal Satellite for Windows
     

Best Practices

Upgrading Symantec Encryption Desktop

From PGP Desktop 9.x for Windows:

When upgrading a PGP Desktop client 9.x version for Windows, it is important to note a maximum of two major upgraded versions can be performed at a time. Starting with PGP Desktop 9.12, here are the major versions that have been released:

9.12
10.0.x
10.1.x
10.2.x
10.3.x

If a client is currently running PGP Desktop 9.12, to upgrade to Symantec Encryption Desktop 10.3, it is first necessary to upgrade to a 10.1.x version of PGP Desktop. After upgrading to version 10.1.x, it is then possible to upgrade to 10.3.x.

Existing keyrings and PGP Virtual Disks are usable in upgraded versions.

Note: a reboot is required between upgrading to each newer versions.

Upgrading a system and not rebooting the system between versions is not recommended or supported and could contribute to upgrade problems. Once a system has been upgraded to the next version, please reboot as soon as possible to ensure the system is properly upgraded. For example, upgrading from 9.12 to 10.3, these are the steps performed: 9.12 is upgraded to 10.1.x, the system is rebooted, and then 10.3.x can be installed. Upgrading a system to a new version and not rebooting the system for an extended period of time can put the system at risk and should be avoided.

Upgrading more than two versions at a time is not officially supported, has not tested, and could result in unexpected behavior.

 

Upgrading from an older version

PGP Desktop 9.x for Windows:

From PGP Desktop 9.12 upgrade to PGP Desktop 10.1.x prior to beginning the installation of version 10.3.x. Existing keyrings and PGP Virtual Disk files will be usable in the upgraded version.

PGP Desktop 8.x for Windows:

Manually uninstall versions of PGP Desktop prior to 8.0 before beginning the installation of PGP Desktop 10.x for Windows. Existing keyrings and PGP Virtual Disk files will be usable in the upgraded version.

PGP Desktop for Windows prior to 8.0:

Manually uninstall versions of PGP Desktop prior to 8.0 before beginning the installation of PGP Desktop 10.x for Windows. Existing keyrings and PGP Virtual Disk files will be usable in the upgraded version.

 

Upgrading from PGP Universal Satellite

From PGP Universal Satellite 2.x for Windows

Follow the installation process for PGP Desktop 10.x for Windows.
Existing versions of PGP Universal Satellite for Windows are automatically uninstalled, and PGP Desktop 10.x for Windows will be installed. Existing settings will be retained.

From PGP Universal Satellite 1.2 for Windows or previous:

Manually uninstall versions of PGP Universal Satellite 1.2 or previous before beginning the installation of PGP Desktop 10.x for Windows. Then follow the installation process for PGP Desktop 10.x for Windows. Existing settings will be retained.

Important Note: If you are upgrading your computer's operating system and want to upgrade your version of Encryption Desktop\PGP Desktop, uninstall any previous versions of PGP Desktop before upgrading the operating system. Be sure to back up your keys, keyrings, and PGP Virtual Disks before uninstalling PGP Desktop. Note that if you have used Drive Encryption\PGP Whole Disk Encryption, you must decrypt your disk before you can uninstall PGP Desktop and upgrade your operating system.

 





Article URL http://www.symantec.com/docs/HOWTO77632


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