Sometimes, the IGC configuration on a Clearwell appliance may go awry, due to change in system configuration, a poor reboot, or otherwise.  In these circumstances, the administrator may need to reinstall IGC as a part of the remediation effort.

In order to accomplish this, you will need:

1. EsaIGC-services account and Password
2. IGC installer

1.  How to find the Esa IGC service account

• Log into the Server and Open the Service panel (start > run > services.msc)
• Look for the EsaIGC* lines, Log On As column is the account need for this task. (i.e. Administrator)

2.  Where to find the IGC Installer

• Check the version from our FTP download site    

• Check the Installer files are already downloaded

             
 
 
Resolution #1

For Clearwell 6.6 and older, the steps are amanuall uninstall and reinstall of IGC which requires a server reboot.

• Log onto the Clearwell server as the IGC service account on the server
• Uninstall current IGC
• Go to Add Remove Programs or Program and Features

• Remove Brava! Enterprise and Redact-It Enterprise, IGC Writer, AND Clearwell Prerequisite Software Installer 6.5 or 6.5.1
• Reboot the server
• Login as IGC account
• Delete Folder: D:\IGC (If still exists after reboot)

RE-Install IGC using the IGC Installer

• Unzip the ReinstallIGC folder/zip and double-click on setup.exe

• Follow Installation prompts and Enter Password when prompted.
• Reboot is a required step during the Install
• Configure CSF Writer
• Log back into the server and open Printers and Faxes or Devices and Printers
• Set the CSF Writer as Default Printer           

• Right-Click on CSF Writer
• Select Properties or Printer Properties or Printing Preferences
• Make sure that Start Application is directed to D:\IGC\IGC-Writer\Net-ItNow.exe, and and verify settings below:

Resolution #2

For Clearwell 7.1.1 and above there is a utility that un-installs, reinstalls and configures IGC without needing a server reboot.

• Log onto the Clearwell server as the IGC service account on the server
• Open windows explorer and navigate to D:\CW\V711\utilities\IGCAdmin

• double click on setup.exe, accept all the defaults.