Is there a way to document all Helpdesk Routing Rules?
| Article:HOWTO7904 | | | Created: 2007-08-27 | | | Updated: 2007-09-17 | | | Article URL http://www.symantec.com/docs/HOWTO7904 |
Question
Is there a good way to document all the routing rules in Helpdesk?
Answer
In the Helpdesk Admin console, go to Admin > Export, and select routing rules. This will allow you to export all (or some) of your routing rules.
Legacy ID
37685
Article URL http://www.symantec.com/docs/HOWTO7904
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Thank you.