Symantec Corporation has discontinued the PGP Remote Disable and Destroy (RDD) feature, including its policy management and reporting functionalities. However, the feature is retained for customers who have an existing subscription entitlement until their current subscription period expires.

To upgrade to the current version of Symantec encryption software, refer to the following instructions. These instructions reference the PGP Remote Disable & Destroy Configuration Guide. To obtain this guide, go to the following link: PGP Remote Disable & Destroy Configuration Guide

Upgrading to Symantec Encryption Management Server 3.3.x from PGP Universal Server 3.2.1 or earlier

Symantec recommends you perform the following steps for an uninterrupted upgrade to Symantec Encryption Management Server from an existing PGP Universal Server:

1. Recover all PGP RDD-activated clients, D-Timer Expired clients, and Stolen clients, if any. For information on recovering clients, see the PGP Remote Disable & Destroy Configuration Guide.
2. Deactivate or disable PGP RDD functionality on all clients. For information on disabling PGP RDD, see the PGP Remote Disable & Destroy Configuration Guide.
3. Disable the PGP RDD functionality on your existing PGP Universal Server. For information on disabling PGP RDD on the server, see the PGP Remote Disable & Destroy Configuration Guide.
4. Upgrade your existing PGP Universal Server to Symantec Encryption Management Server 3.3. For information on upgrading your server to the latest version of Symantec Encryption Management Server, see the Symantec Encryption Management Server Upgrade Guide.

Note: Symantec Encryption Management Server provides backward compatibility to support legacy clients or PGP RDD- activated clients (clients activated with previous versions of PGP Universal Server). After upgrading to Symantec Encryption Management Server 3.3, you can use the new version of the server to manage your existing legacy clients.

Backing up and restoring PGP RDD files

Files for Stolen RDD clients, D-Timer Expired RDD clients, Activated RDD clients, and PGP RDD licenses that are created and backed up using a PGP RDD-activated PGP Universal Server cannot be restored while you install Symantec Encryption Management Server 3.3.

You will need to create a new backup for Symantec Encryption Management Server 3.3 once you have successfully installed the new version.

Upgrading clients to Symantec Drive Encryption 10.3.x from PGP Whole Disk Encryption 10.2.1 or earlier

Upgrading PGP RDD-activated systems to Symantec Drive Encryption 10.3.0 is not recommended . You must deactivate the PGP-RDD system before you install Symantec Drive Encryption 10.3.

For more information on installing and uninstalling Symantec Drive Encryption, see Symantec Encryption Desktop User’s Guide.