HOW TO: Move a Symantec Encryption Desktop for Windows client to a new Symantec Encryption Management Server

Article:HOWTO79579  |  Created: 2012-09-26  |  Updated: 2014-06-18  |  Article URL
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How To

This is an article which will describe how to change which Symantec Encryption Management Server the Symantec Encryption Desktop client is communicating with for policy management.  To achieve this you must delete the PGP Preference files on the client system and then update the PGPStamp entry in the Windows Registry configuration string to move the client to the new Symantec Encryption Management Server.  Restarting services, will then prompt the client to enroll to the new Symantec Encryption Management Server.


1. Click on the Symantec Encryption Desktop icon by the time, in the task bar and click Exit PGP Services.

2. Delete the Symantec Encryption Desktop client preferences:

Click Start > Run... on Windows XP or Click Start and type "%appdata%" on Windows Vista or Windows 7.

Change directory into PGP Corporation/PGP and delete PGPpolicy.xml and PGPprefs.xml.


3. Update the PGPSTAMP registry entry to point to the new Symantec Encryption Management Server:

Click Start>Run... on XP or Click Start and type regedit on Vista or Windows 7.

Browse to this Key name:

64 bit system:



32 bit system: 



Right-click the string value "PGPSTAMP" and select Modify to change the Value data from "ovid=<Old Symantec Encryption Management Server name>&mail=*&admin=1" to "ovid=<New Symantec Encryption Management Server FQDN>&mail=*&admin=1" without the quotes.



Warning: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer. For more information on backing up the registry see the following article on the Microsoft support site:
How to back up and restore the registry    


3.  Restart PGP services:

Click Start > All Programs > Startup > PGP Tray.

This will prompt Symantec Encryption Desktop to contact the new server for enrollment.


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