Introduction

Outlook puts an auto date on the bottom of an e-mail when it prints the e-mail -- I believe it is built into the print template. But when I create a production set in Clearwell, it's also burning in this auto date at the bottom of e-mails. How do I deal with this date if we don't want it to appear on the produced e-mail? I don't want to have to redact every single e-mail. Is there something within export that would eliminate this date from appearing?

Solution

Unfortunately, this is a limitation of Microsoft Outlook 2003, which is currently used by Clearwell to display emails.

The only workaround available involves setting up an additional, separate server to handle the renderings using a more recent version of Outlook by either upgrading to Clearwell v7.x or to deploying a Clearwell utlity node that have Microsoft Office 2010 installed. 

A few caveats:
 

• For DocIDs already produced, the cached versions of the documents need to be cleared before re-rendering them. This means unproducing the production, re-rendering, and then locking the production.
• For DocIDs with redactions, there is a risk that the placement of these redactions may shift, due to updates in the way that outlook renders the email (the redaction coordinates are fixed, whereas the canvas is changing).