How to remove the timestamp from produced images.

Article:HOWTO80621  |  Created: 2012-09-29  |  Updated: 2012-10-21  |  Article URL http://www.symantec.com/docs/HOWTO80621
Article Type
How To



Introduction

Outlook puts an auto date on the bottom of an e-mail when it prints the e-mail -- I believe it is built into the print template. But when I create a production set in Clearwell, it's also burning in this auto date at the bottom of e-mails. How do I deal with this date if we don't want it to appear on the produced e-mail? I don't want to have to redact every single e-mail. Is there something within export that would eliminate this date from appearing?

 

 

Solution

Unfortunately, this is a limitation of Microsoft Outlook 2003, which is currently used by Clearwell to display emails.

The only workaround available involves setting up an additional, separate server to handle the renderings using a more recent version of Outlook by either upgrading to Clearwell v7.x or to deploying a Clearwell utlity node that have Microsoft Office 2010 installed. 

A few caveats:
 

  • For DocIDs already produced, the cached versions of the documents need to be cleared before re-rendering them. This means unproducing the production, re-rendering, and then locking the production.
  • For DocIDs with redactions, there is a risk that the placement of these redactions may shift, due to updates in the way that outlook renders the email (the redaction coordinates are fixed, whereas the canvas is changing).

 

 

 



Article URL http://www.symantec.com/docs/HOWTO80621


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